Hand holding phone support: 60 minute blockSKU: ps-1h
We have the best technical support in the industry. We are prompt on email because we have a system of asking questions that gets right to the heart of the matter. This method also allows us to support all of our customers in a timely manner. So please rely on our free email technical support.
But, if you absolutely have to have someone walk you through it - or you just want someone to walk you through it - we offer hand holding phone support in blocks of time at $124.80 per hour.
When you call in, we keep track of your time by the minute once our technician has engaged you. Our minimum billing length is 15 minutes - so if you need only to speak for five minutes the call will be charged as if 15 minutes ($31.20). And if you need to speak for 16 minutes, the call will be billed at 16 x $2.08 or $33.28. So calls under 15 minutes charged at the 15 minute rate. And calls over 15 minutes are charged by the minute.
What time you do not use remains as a credit on your account which you can use for more telephone support - or cash it in on a regular purchase .
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